Customer story - Logistics
Netherlands-Based Global Freight Forwarder accelerates client quote turnaround by 3x
Outcome
SHARE Logistics
The impact
3x
faster quote turnaround for ocean and air freight
82%
of standard quotes generated without analyst input
40%
improvement in proposal win rate
The challenge
Where the work was getting stuck.
SHARE Logistics, a Rotterdam-based family-owned global freight forwarder with specialisations in project cargo, perishables, pharmaceuticals, and dangerous goods, prided itself on a personalised, high-touch service model. But as shipment complexity grew, sales teams spent increasing amounts of time compiling rate quotes manually — cross-referencing carrier schedules, compiling surcharges, and verifying route availability before even beginning to draft a proposal. For time-sensitive or specialist cargo, turnaround delays cost the company business it couldn't afford to lose.
The solution
One intelligence layer across the workflow.
Stargo Stardox Agentic AI was deployed to automate the quote compilation process, integrating with SHARE's carrier rate libraries, route databases, and historical shipment data. For standard ocean and air freight enquiries, the Stardox Agentic AI produces a complete, structured quote proposal in under 60 seconds — pulling rates, validating availability, and applying the correct surcharges by cargo type. Sales specialists receive Stardox Agentic AI-generated proposals ready for final review and client delivery, freeing them to focus on relationship management and complex client requirements.
"Our personal service is what sets us apart. Stargo lets us respond with the speed of a large multinational while still delivering the care of a specialist. That combination is powerful."
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