Customer story - Logistics
North America's Fastest-Growing Freight Brokerage boosts shipment throughput by 2.5x
Outcome
Arrive Logistics
The impact
2.5x
increase in shipment throughput per operations team
72%
of standard load matches completed without human review
45%
reduction in time-to-tender per truckload shipment
The challenge
Where the work was getting stuck.
Arrive Logistics, one of North America's largest and fastest-growing freight brokerages, managed a rapidly scaling shipment volume across dry van, reefer, flatbed, LTL, and cross-border lanes. As volume grew, operations teams faced increasing manual workload to match loads to carriers, monitor shipment status, and manage carrier performance. The relentless pursuit of perfection that defined Arrive's culture demanded automation to maintain service standards without compromising the personal, expert-driven approach that had earned dozens of shipper-of-the-year awards.
The solution
One intelligence layer across the workflow.
Stargo Stardox Agentic AI integrated with Arrive's ARRIVEnow platform to introduce Stardox Agentic AI-driven load matching and carrier scoring. The Stardox Agentic AI evaluates carrier availability, lane performance history, and real-time capacity signals to propose optimal carrier-load matches within seconds of a booking. Standard matches are confirmed automatically; edge cases and preferred-carrier loads are routed to specialists. Procurement automation handles carrier rate management and contract compliance monitoring, freeing the team to focus on market intelligence and strategic shipper relationships.
"We built this company on relentless pursuit — of the perfect load match, the right carrier, the best outcome. Stargo makes that relentless pursuit run at machine speed."
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