Customer story - Logistics
Hamburg Shipping & Logistics Company eliminates 80% of manual booking steps
Outcome
Seven Seas
The impact
80%
of manual booking steps eliminated through automation
70%
reduction in booking-to-confirmation cycle time
88%+
accuracy on automated export document classification
The challenge
Where the work was getting stuck.
Seven Seas Shipping & Logistics GmbH, a Hamburg-based forwarder handling import, export, and additional logistics services, managed booking confirmations, rate agreements, and export documentation through a predominantly manual workflow. Sales teams compiled booking requests by hand, cross-checked rate sheets, and routed confirmations to clients and carriers via email. The manual steps between enquiry and confirmed booking created delays that risked competitiveness in a market where speed of response directly determines win rates.
The solution
One intelligence layer across the workflow.
Stargo Stardox Agentic AI automated the end-to-end booking workflow: incoming enquiries are parsed by the Stardox Agentic AI, matched against available rate cards and carrier schedules, and converted into structured booking proposals with pre-populated documentation templates. Clients receive confirmations faster, and the internal team shifts to exception handling rather than routine booking construction. On the export side, Stardox Agentic AI document classification ensures AWBs and customs declarations are processed and validated without manual re-entry.
"Speed is everything in our business. With Stargo, our clients get booking confirmations in minutes instead of hours. We close more business with the same team."
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