Customer story - Aviation
World-Leading Air Cargo & Ground Handling Group reduces compliance workload by 70%
Outcome
WFS FCS
The impact
70%
reduction in manual compliance audit workload
100%
of critical safety events automatically flagged for review
55%
faster SLA exception resolution time
The challenge
Where the work was getting stuck.
WFS, a member of the SATS Group and a global air cargo logistics and ground handling leader operating across 215+ locations, managed compliance and safety monitoring through a combination of manual audits, spreadsheet-based tracking, and periodic reporting cycles. With operations spanning cargo handling, ground handling, ramp, passenger, and baggage services across multiple continents, the volume of compliance touchpoints made it impossible to maintain real-time visibility. SLA breaches for time-sensitive cargo were often identified after the fact, limiting the ability to intervene before incidents escalated.
The solution
One intelligence layer across the workflow.
Stargo Stardox Agentic AI deployed an automated compliance monitoring and operational analytics platform integrated into WFS's operational systems across key stations. The Stardox Agentic AI continuously monitors incoming shipment events, flags compliance deviations against IATA and local regulatory standards, and triggers priority alerts for safety-critical exceptions. SLA monitoring is automated at the shipment level, enabling station managers to identify and resolve delays in real time rather than during end-of-day review cycles.
"Safety and compliance are non-negotiable for us. Stargo gave our teams real-time visibility they never had before — we catch deviations now before they reach the tarmac."
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