Customer story - Aviation

German Air Freight Specialist reduces pricing cycle time by 75%

Item: Stargo
Author: Chief Information Officer

Outcome

Sovereign Speed

Industry: Air Freight & Express Logistics
Region: EMEA — Germany
Use cases: Operations, Sales, Finance
Solutions: Pricing Automation, Booking Workflow, System Integration

The impact

75%
reduction in pricing cycle time per shipment
90%
of proposals generated without manual intervention
3x
faster booking confirmation end-to-end

The challenge

Where the work was getting stuck.

Sovereign Speed, a Hamburg-based air freight specialist, managed pricing and booking across a complex multi-system landscape — Zoho CRM, Stardox, and Sovex — with no automated data flow between them. Pricing agents manually calculated quotes using static price tables, copied data between platforms, and chased missing shipment information over email. The result was slow turnaround times, frequent pricing errors, and a high volume of unresolved exceptions that required senior team involvement to resolve.

The solution

One intelligence layer across the workflow.

Stargo Stardox Agentic AI deployed an end-to-end pricing and booking automation layer connecting Zoho, Stardox, and Sovex. The platform auto-generates proposals based on live carrier data and historical shipment patterns, routes them to pricing agents for single-click approval, and synchronises decisions instantly across all three systems. Missing information is flagged and surfaced directly in Zoho with structured input prompts, eliminating email chasing. Pricing agents now review and approve in seconds rather than constructing quotes from scratch.

"We went from spending half our day building quotes manually to reviewing Stardox Agentic AI-generated proposals in seconds. The teams can now focus on exceptions and customer relationships instead of data entry."
Chief Information Officer - Sovereign Speed GmbH