Customer story - Aviation
Air Cargo Specialist & Charter Operator achieves 95% on-time compliance reporting
Outcome
National Air Cargo
The impact
95%
on-time compliance reporting rate achieved
80%
reduction in manual audit workload per period
100%
of dangerous goods shipments auto-validated before departure
The challenge
Where the work was getting stuck.
National Air Cargo, an air cargo and charter operator, managed regulatory compliance across a high-stakes cargo portfolio including dangerous goods, oversized freight, and time-critical charter operations. Compliance documentation — dangerous goods declarations, weight and balance validations, IATA regulatory checks — was prepared manually by cargo agents, creating a risk of error under time pressure and a significant manual workload for compliance officers who audited documentation after the fact. Reporting to authorities and airline partners required periodic manual data consolidation.
The solution
One intelligence layer across the workflow.
Stargo Stardox Agentic AI was deployed to automate the dangerous goods validation workflow, integrating with National Air Cargo's cargo acceptance and load planning systems. The Stardox Agentic AI validates dangerous goods documentation against IATA regulations in real time at the point of acceptance — before cargo is assigned to a flight — and flags non-conformances for immediate correction. Compliance reporting is automated, with reports generated on configurable schedules and delivered directly to regulatory contacts without manual preparation. Charter operation load sheets are auto-generated and validated.
"In air cargo, a compliance error can ground a flight. Stargo's real-time validation means we catch issues at acceptance — never at the aircraft door."
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