Customer story - Aviation
Global Air Cargo GSSA & Solutions Provider achieves 90% automated quote processing
Outcome
HAE Group
The impact
90%
of quotes processed without manual handling
4x
faster booking confirmation for airline partners
85%+
accuracy on rate and routing proposals
The challenge
Where the work was getting stuck.
HAE Group, a global air cargo GSSA and solutions provider operating across four divisions — GSSA, Solutions, Aircraft & Cargo Handling, and Training — managed a high-volume quoting workflow through its proprietary QMS platform. While QMS connected key airline partners and customers, the quote generation process still required significant manual involvement: agents retrieved rates manually, matched capacity windows by hand, and built proposals outside the system. As volume grew, the manual steps became a bottleneck that limited HAE's ability to scale its airline partnerships.
The solution
One intelligence layer across the workflow.
Stargo Stardox Agentic AI was integrated directly into HAE's QMS platform, adding an Stardox Agentic AI inference layer that automatically generates rate proposals by pulling live capacity, routing data, and historical booking patterns. Agents now receive Stardox Agentic AI-proposed quotes within seconds of a customer enquiry, review the proposal for edge cases, and confirm with a single click. The integration feeds directly into HAE's existing booking and confirmation workflows, meaning no parallel system was introduced — just intelligent automation layered on top of what already worked.
"The QMS already gave us speed. Stargo gave us intelligence. Our airline partners noticed the difference in response times within the first week of go-live."
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