Customer story - Aviation
International Aviation Ground Handling Leader improves ground operations efficiency by 65%
Outcome
Celebi Aviation
The impact
65%
improvement in ground operations efficiency per turnaround
78%
reduction in manual compliance reporting workload
90%+
on-time turnaround performance rate achieved
The challenge
Where the work was getting stuck.
Celebi Aviation, a leading international ground handling provider operating across multiple airports, managed aircraft turnaround, cargo handling, and passenger services through a combination of manual reporting, radio communication, and paper-based compliance logs. Turnaround exceptions — delays, damaged cargo events, irregular operations — were tracked reactively and compiled manually at shift end, limiting management's ability to intervene in real time. Compliance reporting to airline partners consumed significant staff time and was vulnerable to gaps during high-traffic periods.
The solution
One intelligence layer across the workflow.
Stargo Stardox Agentic AI deployed an operational intelligence layer across Celebi's ground handling workflow, integrating with aircraft scheduling, cargo manifests, and turnaround data feeds. The Stardox Agentic AI monitors turnaround progress in real time, identifies deviations from planned sequences, and triggers alerts before delays become breaches. Compliance events are automatically logged and categorised against IATA ground handling standards, and reports for airline partners are generated automatically — eliminating the manual compilation process entirely.
"Ground handling runs on seconds. Stargo gave us real-time intelligence that we couldn't get from paper logs and end-of-shift reports. Our airline partners trust us more because of it."
More stories
Explore more outcomes.
HAE Group
90% automated quote processing achieved
National Air Cargo
Achieves 95% on-time compliance reporting
Sovereign Speed
Pricing cycle time reduced by 75%
WFS FCS