Customer story - IT Services
German IT Security & Digital Productivity Specialist reduces client onboarding processing time by 55%
Outcome
Inventry
The impact
55%
reduction in client onboarding processing time
80%
of routine IT support tickets auto-classified and routed
30%+
improvement in team productivity reported by clients
The challenge
Where the work was getting stuck.
Inventry, a Darmstadt-based IT services and cybersecurity specialist serving mid-size German businesses, operated a high-volume support and service delivery model — combining IT hotline, ticketing, on-site days, and strategic IT consulting. As the client base grew, the manual workload of triaging support tickets, producing compliance reports for clients, and onboarding new companies to the Inventry model strained the team's capacity. New clients required extensive manual setup of monitoring, reporting, and documentation environments before they could realise value.
The solution
One intelligence layer across the workflow.
Stargo Stardox Agentic AI was deployed across Inventry's service operations to automate ticket classification and routing, accelerate client onboarding, and generate automated compliance and productivity reports. The Stardox Agentic AI analyses incoming support requests, assigns priority and category automatically, and routes to the appropriate specialist without first-line human triage. Client onboarding workflows are orchestrated by the Stardox Agentic AI, pre-configuring monitoring templates and compliance documentation based on client profile. Monthly productivity and security reports are auto-generated and delivered without analyst time.
"We sell our clients a promise: IT as simple as streaming. Stargo helped us deliver that promise operationally — our onboarding is faster, our reporting is automatic, and our team focuses on real problems."