Modernising financial services through automation

Executive Summary

BBD's automation programme for a bank involved automating payment instructions, account transfers, and collections between a new digital front-end and multiple banking systems. The programme improved service to client channels through shorter turnaround times and allowed the bank to scale without increased costs. It focused on process controls, exception management, and compliance with local regulations. The solution was implemented in a 24/7/365 real-time mode, providing a platform for sustainable banking innovation. The programme delivered measurable business value by enabling custom configurations for local markets and leveraging existing technology investments.