AI in commercial banking: 3 use cases delivering measurable ROI

Executive Summary

This blog is based on a webinar featuring Arun Ramamoorthy, Head of Commercial Banking at Backbase, and Vincent Ford, SVP of Treasury Management Product & Client Delivery at EverBank. AI budgets across the banking industry are growing, but so is the scrutiny over what those budgets produce. CFOs are increasingly stepping into AI oversight with the same rigor they bring to capital expenditures, expecting every initiative to deliver a clear return. Meanwhile, commercial banking teams find themselves pressured to adopt new technology while running complex operations on aging infrastructure. In a dedicated webinar, Arun Ramamoorthy and Vincent Ford explored three use cases where AI is making a measurable difference today: commercial onboarding, relationship manager productivity, and client-facing liquidity tools. Automation removes manual, repetitive work, like parsing compliance documents or routing payments. Augmentation makes bank employees smarter at their jobs, like surfacing cross-sell opportunities for an RM or predicting a client's cash flow shortfall before it hits.