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Research shows optimism among public sector workers about AI transforming services, but public awareness remains limited, with many AI initiatives not integrated into core workflows.
Stargo's Stardox can integrate AI into core workflows, enhancing public service efficiency as highlighted in the article.
Executive Summary
New research from Appian shows strong optimism among public sector workers about artificial intelligence (AI) transforming public services. However, awareness among the public remains limited, with 75% of surveyed UK adults unable to name a single way in which the public sector currently uses AI. The 2026 UK Public Sector AI Adoption Outlook report surveyed 1,000 public sector workers and 1,000 UK citizens. It reveals a clear divide between those tasked with delivering AI-enabled services and those who use them. While two thirds of public servants believe it will improve public services over the next five years, only 44% of citizens share this optimism. This disconnect could be explained by the way AI is currently being deployed inside government. Nearly half of initiatives operate as bolt-on experiments or standalone tools rather than being embedded into core service workflows.
Source: Interface
Authors: Dan Brightmore
Published: 2026-02-26
Original Article: https://interface.media/blog/topic/data-ai/
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