Rüdinger Case Study | Digicust - AI-Powered Customs Autom...

Executive Summary

Rüdinger Spedition is a logistics company rich in tradition with a 96-year history. Originally starting as a classic groupage freight forwarder, the company has continuously evolved. In 2013, the "Global Department" was founded to meet the worldwide demands of customers regarding air and sea freight. Engaging in global transport necessitated the development of profound customs expertise. Rüdinger views itself as a driver of digitalization and has been awarded a digitalization prize for its efforts. The core reasons for implementing AI (Digicust) in customs processing were manifold. The repeated manual typing of identical data needed to be eliminated. By eliminating unpopular tasks and "time sinks", capacity is freed up for high-quality customer support and the processing of new orders. Today, customers use a web portal provided by Rüdinger to create shipments themselves and upload their customs documents. These arrive in a designated inbox, are automatically forwarded to Digicust for processing, and the structured data flows directly into the customs software (DAKOSY). From document upload to employee review, the entire process now takes only about 5 minutes.